General Conditions of Sale
These Conditions of Sale govern the offer and sale of products on the website www.pharmaserena.it.
Pharmaserena.it is the e-commerce division of Parafarmacia Pharmaserena srls.
To make a purchase, you must be at least 18 years old. Purchases made on Pharmaserena.it are governed, except where expressly provided for in the following conditions of purchase, by Legislative Decree no. 206 of September 6, 2005, regarding consumer protection in respect of distance contracts.
The sale of products is permitted exclusively within the European Union.
The supplier of the products on the site is:
Parafarmacia Pharmaserena srls
Registered office: Largo San Mauro, 5 - 82036 Solopaca (BN) Italy
Operational headquarters: Via Fausto Coppi, 30 - 82037 Telese Terme (BN) Italy
VAT no. 01829250628
Registered in the Companies Register under number BN-301533
Product features are listed in the online catalog and are visible when selecting and completing the order before completing the confirmation process.
Prices (including VAT and any other taxes and duties) are listed next to each product in the online catalog.
Costs and Prices
Shipping is FREE exclusively within Italy for all orders starting from €49.00.
For orders under this amount, Pharmaserena.it charges a €4.00 shipping fee throughout Italy, including VAT and any other taxes and/or duties. Shipping costs to the smaller islands and Sardinia are €8.00.
Shipping costs within Europe vary based on the destination country, and free shipping is not available.
Final shipping costs will be visible when you enter the destination country during registration.
Cash on delivery is not currently available.
Pharmaserena.it reserves the right to change product prices and shipping costs without notice.
Any new prices will be effective from the moment they are published on the Pharmaserena.it website and will apply to sales made from that date. Pharmaserena.it will send an order confirmation email after completing the order. If the customer does not receive it, please contact Pharmaserena.it.
If it is impossible, even temporarily, to fulfill the order partially or completely, Pharmaserena.it will promptly send an email to arrange a meeting with the customer. The customer may request cancellation of the order, even partial, and a refund of any amount already paid by credit card.
If the customer's information is incomplete or inaccurate (making it impossible to deliver the package), Pharmaserena.it will contact the customer before processing the order and reserves the right to request payment upon delivery or by credit card.
Pharmaserena.it offers various payment methods to choose from when completing the order:
Payment by credit card (Visa, Mastercard, American Express, Maestro, Discover, and Postepay) must be made at the time of ordering using PayPal (even if you do not have an account).
Payment by PayPal must be made at the time of ordering (you can also create a PayPal account before completing the order, from the PayPal login page).
Payment by cash on delivery is only possible in cash. (No checks).
Payment by advance bank transfer, to be made after completing the order to the following account:
Beneficiary: Parafarmacia Pharmaserena srls
Bank: Intesa Sanpaolo S.P.A. - via Tanzillo, snc - 82037 Telese Terme (BN)
IBAN: IT03W0306975513100000006752
BIC Swift: BCITITMMXXX
Reason for payment: enter the order number
Products will be shipped only after the payment has been credited.
Pharmaserena.it does not accept CROs or payment slips as guarantees for the bank transfer. Your order will remain "Pending" until the bank transfer is processed.
Order Invoicing
Pharmaserena.it, pursuant to and for the purposes of the regulations governing distance selling through e-commerce sites, is not required to send a tax document (invoice and/or receipt). Therefore, the customer must specifically request one by indicating it in the notes field on the page at the time of purchase. The delivery note/receipt/invoice may be included inside the package. accompanying the order, detailing the products purchased and their prices.
Shipping and Delivery
Pharmaserena.it will deliver the purchased products via express courier, within 2-3 working days in Italy and 5-9 working days in Europe (delivery times vary depending on the destination country) starting from the day after the order is received.
Delivery by the courier takes place Monday through Friday (excluding holidays).
If the courier is unable to deliver due to the recipient's absence, after two attempts, they will leave a notice of attempted delivery with the contact information to arrange delivery.
Shipments abroad may be made with different couriers depending on the destination country to ensure the customer receives the best available rate, which will be communicated in advance when the order is finalized.
The consumer is encouraged to contact Pharmaserena will notify you of any delays in delivery and will report any issues encountered.
The delivery estimate is indicative; the recipient will not be entitled to compensation for any delays in the courier's collection and delivery schedule. Pharmaserena will inform the recipient of such circumstances. Courier collections and deliveries are made by 11:00 a.m. Monday to Friday, excluding Saturdays and holidays.
Transit times are estimated in business days, Monday to Friday, from the date of dispatch of the package. Weekends, non-working days in transit and destination countries, public and national holidays, as well as delays caused by customs, public administration, or other weather-related or logistical events beyond the Site's control, are never included in the estimated delivery times in our offers.
Please note that for products with high weight/volume and fragile items (baby food, liquid milk, powdered milk, water, baby food, baby food, snacks, perfumes), a surcharge is applied to the shipping costs calculated at the time of ordering. Furthermore, preparation and shipping times may be slightly longer, and returns are not possible.
❄Products requiring refrigeration are shipped in a thermal bag and a cooling gel bag, which serves exclusively to maintain the temperature below 25°C (to maintain the quality of the product) during transport. Shipping via refrigerated van is not possible. These products incur additional shipping costs.
Right of Withdrawal
Legislative Decree 06/09/2005 n. 206 on consumer protection in respect of distance contracts, provides in Article 64 the possibility for the consumer to exercise the right of withdrawal, which consists in the possibility, exclusively for the consumer, to return the product to the seller without having to provide any explanation. It can be exercised at any time after completing the purchase process, and in any case no later than 14 calendar days after receiving the goods (the delivery date reported by the courier is valid).
Please note: the right of withdrawal does not apply to pharmaceuticals (OTC and SOP), medical devices, dietary supplements, and foods sold online (including foods belonging to the Parapharmaceutical category).
Additionally, we wish to inform you that customers purchasing with a VAT number cannot exercise the right of withdrawal.
Returning a Product
Notification of withdrawal must be sent by sending an email to [email protected], indicating the following information:
- Name and surname;
- Order number or date of purchase;
- Total return or, in the case of partial withdrawal, description and quantity of the products to be returned. Return.
Pharmaserena.it will process your request, and once accepted, you can proceed as follows:
- Print and complete our return form RETURN FORM;
- Place the form inside the package along with the products you wish to return, ensuring they are carefully packaged;
- Close the package, making sure it is well sealed, and attach the label to the outside;
- Send the package to Pharmaserena.it using your preferred shipping method, or ask Pharmaserena.it to collect the package from your home or an agreed-upon address. In this case, the service fee is €4.00 in Italy and €11.90 in EU countries and will be deducted directly from your refund.
The cost of returning one or more products is the responsibility of the customer.
Returned products must be carefully packaged, unused, and in their original, intact packaging, otherwise the request will not be accepted. Shipping is the customer's sole responsibility until certified arrival at the warehouse.
Return Exclusions
Pharmaserena is not responsible in any way for damage or theft/loss of goods returned via uninsured shipments; Upon arrival at the warehouse, the product will be inspected for any damage or tampering not resulting from transport.
The risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the consumer, or a third party designated by the consumer other than the carrier, physically takes possession of the goods. This rule does not apply when the carrier is chosen by the consumer and not proposed by the trader: in this case, the transfer of risk occurs upon delivery of the goods to the carrier by the seller. Therefore, if the goods are damaged or perish during transport, the loss will be completely absorbed by the consumer, without prejudice, of course, to the right of recourse against the carrier/shipper.
Refund
Refunds will be made only after the return has been received and the integrity of the products has been verified. Refunds will be made within 7 days of receipt of the goods and will be credited to the same payment method used for the order. For payments by bank transfer, please provide the bank account details to which you wish to receive the refund.
For all matters not specifically addressed, European regulations for distance selling apply.