Shipping to Italy

The delivery of products in Italy takes place via the GLS courier. Shipments will be made from Monday to Friday, excluding holidays. Delivery is expected within 24/72 hours from the time of order.

Attention: for very bulky and fragile products (e.g. perfumes, baby food, milk, etc.) a shipping supplement and longer preparation times may be required.

Shipping throughout Italy is €4.00, for orders over €49.00 shipping is free .

In the case of payment by bank transfer, only after crediting our account will the package be taken over by the courier and shipped.

After shipment, the customer will receive an email from Pharmaserena and the carrier with the relevant tracking number. To check the status of the shipment you can access the dedicated page by clicking on the following link: Click Here

The Customer, as soon as he receives the product, must check the integrity of the package. In the event that the packaging is not intact we ask Customers NOT to collect it and to immediately report it to the courier and otherwise the product will be considered regularly delivered, and Pharmaserena will not be held responsible for any damage and/or missing products.

In case of absence of the recipient at the specified address, the courier will send a warning email to the Customer and will attempt a new delivery the following day*.

In the event of further impossibility of delivery due to the absence of the recipient, the ordered products will be returned to the sender (Pharmaserena).

In case of change of address or incorrect delivery address after shipment, the surcharge applied by the express courier will be paid by the recipient.

*It is not possible to indicate a precise day and/or time for delivery.

Shipping to Europe (European Union)

The delivery of products purchased on European territory (EU) will be carried out via the courier GLS and UPS (depends on the area). Estimated delivery times for all countries that are part of the European Union are 3-7 working days*.

*This refers to the transit days of the shipment (for orders received before 11:00), the day of preparation of the package is not calculated.

We ship to all member states of the European Community (EU), starting from:

Austria €9.40 | Belgium €12.80 | Bulgaria €13.99 | Croatia €13.99 | Cyprus (not available) | Czech Republic €12.80 | Denmark €13.99 | Estonia €13.99 | Finland €13.99 | France €12.80 | Germany €9.40 | Greece €13.99 | Hungary €13.99 | Ireland €13.99 | Latvia €13.99 | Lithuania €13.99 | Luxembourg 12.80 | Malta (not available) | Netherlands €12.80 | Poland 12.80 | Portugal €13.99 | Romania €13.99 | Slovakia €13.99 | Slovenia €13.99 | Spain €13.99 | Sweden €13.99

N.B. The prices indicated above are for economical international shipping with a weight that does not exceed 2 kg, the pricing of the next bracket applies in the case of a weight exceeding 1 kg.