SHIPPING COSTS AND TIMES IN ITALY AND EUROPE (EU)
Shipping in Italy
Products are delivered in Italy via GLS and BRT couriers. Shipments are made Monday through Friday, excluding holidays. Delivery is expected within 24–72 hours from receipt of payment for the order.
Please note that for products with high weight/volume and fragile items (baby food, liquid milk, powdered milk, water, baby food, baby food, baby snacks, perfumes), a surcharge will be applied to the shipping costs calculated at the time of ordering; Furthermore, preparation and shipping times may be slightly longer, and returns are not possible.
❄Products requiring refrigeration are shipped in a thermal bag and a cooling gel bag, which serves exclusively to maintain the temperature below 25°C (to maintain the quality of the product) during transport. Shipping via refrigerated van is not possible. These products have additional shipping costs.
Shipping throughout Italy (excluding the smaller islands and Sardinia) is €3.99; for orders over €49.00, shipping is free. Shipping to the smaller islands and Sardinia is €5.90.
If paying by bank transfer, the package will be collected and shipped by the courier only after the payment has been credited to our account.
Upon shipment, the customer will receive an email from Pharmaserena and the carrier with the tracking number. To check the status of the shipment, you can access the dedicated page by clicking the following link: Click Here
Upon receipt of the product, the customer must verify the integrity of the package. If the packaging is damaged, we ask customers NOT to collect the package and to immediately report it to the courier. Otherwise, the product will be considered delivered, and Pharmaserena will not be held responsible for any damage and/or missing items.
If the recipient is absent at the specified address, the courier will send an email with a link to notify the customer to arrange a new delivery.
If delivery is still impossible due to the recipient's absence, the ordered products will be returned to the sender (Pharmaserena).
In the event of a change of address or an incorrect delivery address after shipment, the surcharge applied by the express courier will be paid by the recipient.
Shipping within Europe (European Union)
Delivery of products purchased within the European Union (EU) will be carried out by GLS, DHL, and DPD couriers (depending on the area). Estimated delivery times for all European Union countries are 4-7 business days*.
*This includes shipping transit days (for orders received before 11:00 a.m.); the package preparation day is not included.
Please note that for products with high weight/volume and fragile items (baby food, liquid milk, powdered milk, water, baby food, perfumes), a surcharge is applied to the shipping costs calculated at the time of ordering. Furthermore, preparation and shipping times may be slightly longer.
❄Products requiring refrigeration are shipped in a thermal bag and a cooling gel bag, which serves exclusively to maintain the temperature below 25°C (to maintain the quality of the product) during transport. Shipping via refrigerated van is not possible. These products incur additional shipping costs.
If paying by bank transfer, the package will be collected and shipped by the courier only after the payment has been credited to our account.
Upon shipment, the customer will receive an email from Pharmaserena and the carrier with the tracking number. To check the status of the shipment, you can access the dedicated page by clicking the following link: CLICK HERE
If the recipient is not present at the specified address, the courier will send the customer an email with a link notifying them that the package is undelivered.
Upon receipt of the product, the customer must verify the integrity of the package. In the event that the packaging is not intact, we ask Customers NOT to collect the goods and to immediately report it to the courier. Otherwise, the product will be considered regularly delivered and Pharmaserena will not be held responsible for any damage and/or missing products..
In the event of continued impossibility of delivery due to the recipient's absence, the ordered products will be returned to the sender (Pharmaserena).
In the event of a change of address or an incorrect delivery address after shipment, the surcharge applied by the express courier will be paid by the recipient.
We ship to all member states of the European Community (EU), starting from:
Austria €8.90 | Belgium €11.90 | Bulgaria €13.50 | Croatia €13.50 | Cyprus (not available) | Czech Republic €11.90 | Denmark €12.99 | Estonia €16.99 | Finland €16.99 | France (excluding Corsica) €11.90 | Germany €8.90 | Greece (excluding islands) €13.50 | Ireland €16.99 | Latvia €16.99 | Lithuania €16.99 | Luxembourg €11.90 | Malta (not available) | Netherlands €11.90 | Poland €11.90 | Portugal €12.99 | Romania €12.99 | Slovakia €12.99 | Slovenia €13.50 | Spain (excluding islands) €12.99 | Sweden €16.99 | Hungary €12.99
N.B. The prices above are for economy international shipping with a weight not exceeding 2 kg; the next higher rate applies for weights exceeding 1 kg.