Right of Withdrawal

Legislative Decree 06/09/2005 n. 206 on consumer protection in respect of distance contracts, provides in Article 64 the possibility for the consumer to exercise the right of withdrawal, which consists in the possibility, exclusively for the consumer, to return the product to the seller without having to provide any explanation. It can be exercised at any time after completing the purchase process, and in any case no later than 14 calendar days after receiving the goods (the delivery date reported by the courier is valid).

Please note: the right of withdrawal does not apply to pharmaceuticals (OTC and SOP), medical devices, dietary supplements, and foods sold online (including foods belonging to the Parapharmaceutical category).

Additionally, we wish to inform you that customers purchasing with a VAT number cannot exercise the right of withdrawal.

Returning a Product

Notification of withdrawal must be sent by sending an email to [email protected], indicating the following information:

- Name and surname;

- Order number or date of purchase;

- Total return or, in the case of partial withdrawal, description and quantity of the products to be returned. Return.

Pharmaserena.it will process your request, and once accepted, you can proceed as follows:

- Print and complete our return form RETURN FORM;

- Place the form inside the package along with the products you wish to return, ensuring they are carefully packaged;

- Close the package, making sure it is well sealed, and attach the label to the outside;

- Send the package to Pharmaserena.it using your preferred shipping method, or ask Pharmaserena.it to collect the package from your home or an agreed-upon address. In this case, the service fee is €4.00 in Italy and €11.90 in EU countries and will be deducted directly from your refund.

The cost of returning one or more products is the responsibility of the customer.

Returned products must be carefully packaged, unused, and in their original, intact packaging, otherwise the request will not be accepted. Shipping is the customer's sole responsibility until certified arrival at the warehouse.

Return Exclusions

Pharmaserena is not responsible in any way for damage or theft/loss of goods returned via uninsured shipments; Upon arrival at the warehouse, the product will be inspected for any damage or tampering not resulting from transport.

The risk of loss or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only when the consumer, or a third party designated by the consumer other than the carrier, physically takes possession of the goods. This rule does not apply when the carrier is chosen by the consumer and not proposed by the trader: in this case, the transfer of risk occurs upon delivery of the goods to the carrier by the seller. Therefore, if the goods are damaged or perish during transport, the loss will be completely absorbed by the consumer, without prejudice, of course, to the right of recourse against the carrier/shipper.

Refund

Refunds will be made only after the return has been received and the integrity of the products has been verified. Refunds will be made within 7 days of receipt of the goods and will be credited to the same payment method used for the order. For payments by bank transfer, please provide the bank account details to which you wish to receive the refund.

For all matters not specifically addressed, European regulations for distance selling apply.