Right of withdrawal

The Legislative Decree 06/09/2005 n.206 relating to the protection of consumers regarding distance contracts, provides in article 64 the possibility for the consumer to exercise the right of withdrawal which consists in the possibility, exclusively in favor of the consumer, to return the product to the seller without having to provide any explanation. It can be exercised at any time after completing the purchase procedure and in any case no later than 14 calendar days from receipt of the goods (the delivery date reported by the courier is valid).

These guarantees are not recognized when the transaction, even if concluded remotely, sees the consumer purchasing with a VAT number, since in this case he is a professional customer and not a final consumer

Returning a product

Notice of withdrawal must be made by sending an email to [email protected] indicating the following data:

- Name and surname;

- order number or purchase date;

- total return or in case of partial withdrawal, description and quantity of the products you intend to return.

Pharmaserena.it will process your request and once accepted you can proceed as indicated:

- Print and fill out our return form (sheet A and B);

- insert form A inside the package together with the products to be returned, making sure they are carefully packaged;

- close the package making sure it is well sealed and apply label B to the outside of the package;

- send the package to Pharmaserena.it with the shipping method you prefer or ask Pharmaserena.it to collect the package from your home or an agreed address. In this case the cost of the service is €4.00 in Italy and €11.90 in EU countries and will be deducted directly from your refund.

The cost of returning one or more products is borne by the customer.

Returned products must be carefully packaged, they must be returned unused and in their original packaging intact, otherwise the request will not be accepted. The shipment, until the certified arrival in the warehouse, is under the complete responsibility of the Customer.


The refund is made only after receipt of the return and verification of the integrity of the products, and will take place within 7 days from the date of receipt of the goods and will be credited to the same payment method used for the order. In the case of payment by bank transfer, the details of the bank account to which you wish to receive the refund must be indicated.

For all aspects not specifically expressed, the European legislation for distance trading applies.